References

• IATA (International Air Transport Association), 2018 - Global Passenger Survey

• IATA, 2017 - Global Passenger Survey

• Airlines for America, 2016 - Status of Air Travel in the USA

• ACRP, 2016 - Improving Airport Customer Experience

• W. Wattanacharoensil, 2016 - An analysis of the airport experience from an air traveler experience.

• Auckland Airport, 2008 - Our brand new welcome experience

• V. Doshi, 2011 - Stress and Airport Travelling - Retrieved from: https://www.slideshare.net/CPPUK/stress-and-airport-travelling

• V. Doshi, 2017 - The incredible power of placing passenger at the center of customer experience.  Sabre. Retrieved from: https://www.sabre.com/insights/the-incredible-power-of-placing-the-traveler-at-the-center-of-the-airport-experience/

• Competitors-https://www.tripsavvy.com/great-air-travel-apps-54503